Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thegreatlighthouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F*****y –
It helped my shoulder a little but it doesn’t make me look like the guy in the picture.
B***l –
Perfect !!
P***l –
With fibro my shoulders and shoulder blade areas get very painful, I wore this shoulder support while I planted some garlic bulbs and I never got any pain in shoulder areas at all. I was amazed because every arm activity flares pain in shoulders. Wish I would have had leg and butt supports to prevent the extremely painful leg and butt muscles I had for 3 days from planting that garlic, lol.
R**b –
I have bursitis in my right shoulder and experience pain whenever i go golfing. It’s coming time where I’m going to start playing again, physiotherapy never really help. I’ve seen a lot better results from this brace in a short amount of time.
D***n –
I’ve hurt my shoulder at work and I was in pain for months. I saw this and gave it a try. It works wonderfully. Very high quality and made out of good durable material. It is very easy and and simple to use as well. I’ve been using it for almost a month now and it maintains its shape. It’s breathable material is so comfy and it stays very secure.
J****s –
Took me a minute to figure out how to put this on but once I did, I really like the support I get. I sleep on my arm/shoulder and sometimes that causes my shoulder to hyperextend. This brace provides support and a comfortable feeling throughout the day. A bit tricky to adjust though
L****a –
This shoulder brace makes my workout feel totally different & now I’m way more comfortable than before.
M******l –
Quality fabric and stitching. Comfortable design and love all the adjustable points that allow you to find your perfect fit. Most important- my shoulder feels supported and that keeps it from tiring out too quickly. Doesn’t limit movement or arm rotation during exercises.
R********a –
This product was purchased for my boyfriend who dislocated his shoulder while in the hospital after suffering a massive stroke. His left arm was paralyzed and basically just hanging. I would definitely recommend using this product immediately for someone who has suffered a stroke or arm paralysis even before their shoulder is dislocated unless their doctor advises otherwise. I believe it would have, at minimum, prevented the severity of his shoulder injury. None of the medical professionals recommended purchasing a support product like this but when they saw him wearing it to therapy said that it was great that he had it. I think it would have been great if they had recommended it to begin with.
P*******a –
I train Dobermans, and needless to say, over the years all the pulling from these dogs has taken a toll on my rotator cuffs. This brace has really helped. I wore it for a couple of days and everything has stopped hurting. I’m sure I will do something to bring back the pain, but this really helped immediately. My only complaint is that it is so bulky and hard to wear under clothes, and I know it will be way too hot to wear this summer in the Mississippi heat. I would highly recommend it.
A**y –
I purchased this brace for my husband, who has a problem with his shoulder as a professional driver. The quality of the brace is good and I can definitely say that it works well. After one week wearing it my husband got rid of the pain in his shoulder. He keeps wearing it during his day, saying that he feels more secure with it. Thank you very much.
A***x –
10X better than I expected. Many, many possible adjustments. This has helped a shoulder injury immensely. Don’t take this wrong, but this brace somewhat limits rotation. The limit is what I needed to keep from antagonizing the injury. You can make this as loose or tight as your want, including the sleeve part.
A*****a –
I use this to help me be more active even with residual shoulder pain following a torn AC ligament. I gave it 4 stars because it doesn’t seem to fit the way it should. If I put the strap above my breast, the shoulder portion sticks up. I have to put it below my breast to hold that down to get the full support.
C**********r –
I tore my rotator cuff and have been in a lot of pain. This brace fits very well and I wear it all night. It is the only way I am able to get some sleep.
W******m –
This is a comfortable solution to a shoulder brace. I am a builder of many things and use my upper body all day long. I have worked in the brace for several weeks now and it has helped my range and mobility. It also works great for when I ice the shoulder at night. Thanks for making a great product.
S****n –
I have rotator cuff problems due to a dislocated shoulder years ago. I like to lift weights in my older years. I was having shoulder trouble and couldn’t do dumbell curls and had trouble with bench presses. This item has allowed me to do both. And my shoulder is getting better as well. Great product!
L***m –
I was able to use my arm while the brace supported my shoulder. I believe it really helped me to start to recover more quickly. I’m a small person and I was able to adjust it down to my size. Very pleased and would recommend it.