Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thegreatlighthouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***v –
Quality is great. The goods were sent quickly
Customer –
I’m really happy with my order!
V***n –
Thank you, everything came fast! The product corresponds to the description, I recommend.
N***r –
Very very good packed and awesome quality. fast delivery
A***u –
I received my order in a week. It perfectly fits my car!!
Customer –
Very satisfied. Quality is excellent. I just regret that I ordered only one piece.
F****d –
The product is excellent. Fits perfectly. Now I have everything at my fingertips. Ordered the second one for the passenger side. Very comfortable stuff. Totally recommend!
J***r –
Good price. Looks great.
A***a –
Everything’s fine. The organizer was packed in a tight box.
S***b –
excellent product. higher quality. fast delivery in 10 days.
E***v –
I’m happy with the quality! This car seat organizer fits great in my car.
A***n –
This device has uncluttered my cup holder and provided the much added extra space in a very clean and attractive manner. I’m very pleased.
J***k –
This is excellent. It fits perfectly. It does not slip or slide around. I like the divided section. It holds the phone, notepad or coupons in their own separate section.
G***n –
These are just as pictured. Attractive. I would like the narrow slot for a phone to be wider to accommodate one with a case. Also can’t imagine ever putting a drink in the rounded area in the front as the weight would cause it to tip. But sturdy and very nice looking.
K***n –
I travel back and forth over many toll roads and this item holds my currency and coins for my tolls within very easy reach. I’m very happy with it.
C***s –
Bought two & they organize everything in my vehicle that didn’t really have a sufficient place to be stored!
J***y –
I got it for both sides because it`s more convenient for me. And it works beautifully, I love the USB hole, it keeps the cords together and not scattered around in the car. I need a variety of different phone chargers and this keeps them organized. I don’t plan to use the cup holder for actually holding drinks, I might use it for coins so that isn’t a problem for me with the size. I love it, it’s a nice quality.
K***e –
We arrived earlier than I thought.It’s strong and of good quality.
M***n –
This organizer is great! It looks very high end in my new car as the leather is of good quality. It also provides just the right amount of extra space to be worth the price… buy one!
V***H –
The product corresponds to the description. The store is reliable. I recommend. .
S***v –
All qualitatively but on my car I will not think how to attach and so everything is perfect
F***f –
The goods came quickly, packed, all whole, without marriage, all super. Thanks to the store.
N*** –
Good. I recommend this product for its quality!
M***a –
I got it!
K***d –
I recommend dealing with high quality and fast delivery
A***v –
Well, the product is actually quality, there are no questions to the pockets. So there are no complaints about the product, everything is fine, delivery is fast, recommend it for all car owners.
M***z –
All right, good article.
D***g –
Very good, especially for its price! Very useful thing!
D***v –
Fast shipping. Excellent quality!
D***v –
Very fast delivery. The quality is excellent.
D***n –
Super cool item, fit for Skoda. It is darker than in my photo, just the sun is bright, and so it is closer to the dark, as in the photo of the manufacturer.
A***v –
OK! I recommend this product and this store!
E***n –
Fast delivery. Qualitatively done. Reliable store.
H***n –
The product is very fashionable and good quality. Full satellite on my vehicle. Doesn’t stop the seat from adjusting. He bought extra space on the console. Material quality is at the highest level. I definitely recommend it.
R***r –
I really like it! I didn’t have enough room in my car for storage so I wanted something I could put coins and cables etc. It fit PERFECTLY in my Toyota 4door Yaris. The cellphone compartment is big enough, and the cupholder surprisingly fits my mug very well!