Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thegreatlighthouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***h –
can’t complain, is of top quality
D***l –
They are GREAT!!!!! My 4 year old grandson loves the product!
O***a –
I bought these for the preschool kids in my daycare. They work great & are cute!
K***n –
They arrived faster than the expected and well packed. Overall quality is good. I’m satisfied with my purchase and store work.
A***a –
These are way cool my kids are always complaining about their fingers hurting from pressing on their writing utensils and these help alot. And it has a cute holding tin too.
M***k –
My kids have fine motor skills problem and they are having hard time holding the pencil correcly, now its easier for them to hold the pencil and learning to write letters is much fun now. This pencil grip is awesome!
W***m –
We had a hard time teaching my son how to keep pencils correctly in his hand until we hered about this product from a friend. After only two weeks of using them he shows a great improvement in correct use of pencils.
J***s –
My son is three years old and I was teaching him to write and he would get frustrated when he would hold the pencil wrong and this defeated the whole issue. It is impossible for him to hold the pencil incorrectly and he is so proud of himself because his writing has improved tremendously and I love seeing him happy!
M***n –
These are great for any kid! The ones with the loop to hold the finger in place are perfect to help kids develop a good tripod grip. Occupational Therapists that work with special needs kids could use these for writing help.
A***r –
My daughters hand wringing isn’t very good. I was told by a teacher friend of mine that this would help her. I have to admit that I wasn’t sure about this product but it is helping her. She will not write without using this product. She still needs to work on her handwriting but this product is helping her improve day by day.
W***m –
Great set of accessories. My daughter is autistic and struggles with holding pencils. This has helped with her tracing so much. I do wish one set was large for markers or the larger #2 pencils they use in kindergarten. Other than that, great item.
A***r –
Works well with my 3 year old. He figured it out pretty quick. It somehow works with any finger size as his tiny fingers fit, but mine can fit as well. Helps him hold the pencil correctly and really helped him follow lines and draw shapes better. It is really quite hard to get pens or pencils into it though, but I guess it helps keep them secure
D***k –
Great pencil grip to have in your bag of tricks. Be careful, you may find a similar pencil grip cheaper but they do not necessarily fit on a standard pencil. Some are slightly too large and slide down a pencil making them useless. These are great and fit a standard pencil! Highly recommend.
H***y –
My little one is turning 3 year old soon. He has been holding pens in a weird way (no matter how I correct him). I bought this to pencil grip to see if he will start holding pens correctly. It’s a bit tough to get him to use the grip at first, but after I put the grip on tightly he had no choice but using it. It made a great difference on how he holds his pens. Love it! Will definitely recommend it!