Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thegreatlighthouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A****e –
The seat cover comes packaged in clear plastic with the product information.
This pet seat cover has much better quality from front to back than other brands I have used in the past. I am very pleased with it.
Y***a –
Super fast delivery. There are slots of extra belts. A bit too long, and only two pockets.
A***a –
Great thing. Fits great into Polo sedan, and thick enough to keep the Stafford busy chewing the zippers.
I***a –
I’m so excited about it! The fabric is dense, the mesh between the seats is way more durable, than it looks. Our dog will be happy, and the car is safe!is happy, and the car is safe.
Y***u –
Good quality, for small and medium dogs is ideal, for large (I have Shepherd VEO) is not enough – he keeps digging the sides and leaving paw marks on the backseat.
A***t –
The pros of this hammock:
-Fits great in the backseat of a larger SUV so the dogs have the maximum room for travelling.
-Has sides to tuck down around the seat to protect the sides from dirt and mud when dogs are loading up.
Cons of this hammock:
-The fabric is textured. so it not quite as easy to clean with wipes when messes happen.
E***r –
Dense thick material.
E***s –
Quality is very good. Thick material. My Doberman is happy with it! But not as much as me not having to clean the backseat after every little trip to the dog playgrounds!
R***r –
Quality is high, everything is complete, packed perfectly!!! Thank you very much!
A***v –
Everything is fine. Quality is unexpectedly good.
I***n –
Now my dog can travel with me for a longer time, so we’re both happy!
P***n –
Bought for trips with my Rottweiler in my Audi A4. The size suited perfectly for both car and dog, so all is nice.
A***a –
The hammock is exactly the same as the pictures. Everything looks good and good. Already tried it out – it has anti-slip lining, so didn’t fell of the backseat like my previous blanket. Very happy with the purchase. P.S. car Nissan Note, the size is okay, a bit too large, but it’s more a plus than a problem.
H***t –
Quality product, super easy to install. Also cool to have pockets.
R***s –
Very good product. Fits the car very well. Really appreciate the adjustable straps.
H***a –
I thought the fabric is thicker. However looks like good quality… need to test with my two dogs first to be sure.
E***a –
Good for Skoda Octavia. Ordered on Friday evening, delivered over the weekend, very quick. WIsh there were more color options.
A***o –
I am happy with my purchase and definitely recommend this product! Fits backseat nicely, and my dog can’t chew off the straps – exrea star for the durability.
A***y –
Hello! Surprisingly high quality. No claw marks left after two-days trip.
M***m –
Sure fast delivery. Looked a bit slippery at first, but then I noticed the rubber lining, very thoughtful.
R***l –
This dog cover is great! It fits exactly and the clips are really strong. Its adjustable so my dog wouldn’t be able to pull it down!. The bottom is made from special rubber so the dog dont slip during driving.
A****e –
Everything is fine, the quality is good, the pockets are in place, convenient, the right thing for dog owners.
E***a –
Thank you so much!!!! Came in time for weekend! Excellent quality!!!
K***a –
Awesome Thing! Bought in Ford Fusion. Made really great, even for a hyper shepherd 🙂 Thanks!
V***a –
Looks good, feels good, didn’t alert the dog. Overall nice useful thing.
C***r –
Very high-quality seams. Nothing sticks out, there is no smell. Very cool thing for those who have a dog shades all year round!
H***e –
It fits perfectly into my car, seems to be waterproof. So all is fine.
E***n –
Fast Delivery, excellent quality. Nice addition for weekend trips.
I***n –
Good quality large hammock
S***l –
First, it was wide enough for the rear bench seat which is an accomplishment that several others, some even more expensive, didn’t accomplish even though they said their seat cover was a good fit for my Ford F-150.
This cover is not perfect, but it’s pretty good. there is nothing provided to tie around the middle headrest so you have to cinch the straps on the left and right headrests to prevent it from sagging in the middle.
L***a –
Very high quality thing!!!! Heavy enough. This means that the material is dense! All seams are excellent! Hope to use it for a long time.
E***a –
The item is of very good quality! The fabric is tight, stitched well, the fittings are normal. The dog ran and lie down on it immediately after the setup, so it’s good.
B***b –
Fits the crossover back seat like a glove! Also seems to be comfy for paws, Lyonel has no complaints.
V***a –
Order received in 2 days, this is a record! The quality is decent. I poured some water to check, but it didn’t leak.
G***g –
The quality is very good, it has zippers on both sides, so super easy to cover the back seat. Also came with a seatbelt for the pup. The picture is in a jeep grand Cherokee
G***g –
Everything is super, even my dog seems to be happy with her own seat cover!
R***r –
I was searching for a product like that. I made an experiment in which I poured a glass of water on the cover. The back seat stays dry.
So now I can bring my Rexie to the lake with me!