Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thegreatlighthouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***n –
I was looking for a drinking hose/fountain for my dog and came across this one. It arrived yesterday and was very easy to hook up the hose. It will take a little patience and training but my dog loves it!
T****a –
Best dog toy ever! Our dog loves it. The construction is solid with all metal and no plastic parts. A bit of pressure and the water released. If your dog likes water, this is the toy to purchase for hours of fun!
L****s –
My Shepherd Sammy loves this! We got it for him because he loves playing in the hose. He figured it out in about 15 minutes. All we did was keep pushing his paw down on it so he would see that this made fun water come out!
A****x –
Constant supply of fresh water. Our dog will bark to go outside just to use it instead of water bowl inside. One downside is that they only last about a year. I’ve had 3 of them and the first 2 would eventually not turn off. The dog loves it so much, and he learned how to use it in a day or 2, that I don’t mind buying a new one each year. 4 stars because they should last longer.
R****a –
Looks and feel sturdy! My dog is obsessed with hose water so it only took him 2 – 15 minute sessions to learn how to keep his paw on top. Still working on him not jumping once the water comes up.
V****a –
My buddy, Foster, loves water! Normally, in the summer, I will go outside with him and hold the hose up and let him chase the water. He loves it but I can’t do that as often as I’d like so the product is definitely what he needed.
R****e –
Good product, cute design, fast shipping. Unfortunately I have an english bulldog that is 10 years old. I know when she was young she would have been motivated enough to play with this item all day long. She is a very low energy dog and gets exhausted going for a 200 yard walk. She did enjoy me sitting there with her pushing the paddle for hours at a time but she did not have an interest in doing the work to get the water to discharge. Even though this product was not for my bulldog it may work great for you.
N*****e –
My dog loved his new toy, played for hours at a time. However, he kept picking up the stepper by the hose and puncture a hose in it. We tried to repair it, with no luck, but I was determined to get another one and come up with something.
T****l –
I like the design very much! Hoping my dog will get the hang of it. It is exactly what I’ve been looking for!
G****e –
From the minute it was assembled, my pup LOVES this! Thought he would have a hard time figuring it out, but he took to it right away. MAKE SURE you’re home to let your pup out to pee A LOT after he/she uses the fountain or you‘ll have some accidents to clean up in the house. They drink a lot of water when they use this so don’t be upset if they have to urinate a lot!
I only let my pup use the sprinkler for 10-15 minutes, or so, because I don’t want to mess up his potassium levels and cause a trip to the vet, or worse. Check with your vet on safe time periods for your pup to use the sprinkler.
U****e –
My dog loves it, water pressure is great, easy to assemble.