Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thegreatlighthouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***e –
My dogs love this. Unfortunately a child broke it so I purchased another one.
M***a –
This is a fun and loud toy! My dog loves it!
E****a –
Baby loves it! So much fun watching her interact with the toy
O****o –
I am super amazed by this ball and how much it entertains my dog. He can’t keep his paws off of it lol!
T***s –
This is the loudest most obnoxious thing ever so of course my dog loves it! It bounces, flashes and makes noice. This will be an outdoor toy!
Y*****i –
Dogs love this Toy. My dog loves this toy. I made the mistake of throwing the last one and it broke but that was my fault. I ended up buying another because it’s does work good.
U***a –
Broke the speaker so the music wasnt so annoying but my puppy loves to play with this!
F****s –
I got this for my dogs but couldn’t deal with how LOUD it is soooo it went home with my niece hence the stars. It’s safely out of my house torturing my sister and that’s priceless. This thing is, once again, loud loud loud. But the dog liked it. No complaints.
J****a –
My dogs are afraid of it. maybe with time they will try and catch it.
K*m –
I like the idea. It colorful and seem durable.good price and good size, bought it for our 9 month son since he like playing with ball and anything with light , unfortunately like other reviews says it way too loud, cannot make out what the song about!
A**a –
Satisfied. Thanks to the store, my dog loves it!
A**x –
Very nice ball. But it’s not good for baby because of the small hole, finger getting stuck there
T***y –
Delivered on time. Seems durable. It’s pretty loud and has color lights. I bought it so my dog can play with it however My dog was initially scared of it because of it being supper jittery. However, I found a greater use for it. It’s a great distraction tool, so that means it is a great tool for training my dog on his focus and attention.
S***a –
It’s bright and bounces around the floor. My kid likes to chase it. However, the music is excessively LOUD and loops the song after about 8 seconds, which gets annoying quickly. I wish it came with the option to turn off the sound.
B*n –
I used it for my sons puppy who loved it and chased it all over the room for hours of fun. Recommend!
P****a –
My dog loves the jumping and music! Thank You!
L*******a –
Not only dog but also my 2 chocolate labs like this toy but their human sister does, too! My daughter is 3 years old and wants mama to get her a jumpy light-up ball. So much fun!
P***a –
This is the most annoying toy I have ever purchased! However the dog loves it and it is about the only way we can get him to come back inside the house! I really wish I could find out who produced the music so I can stand outside of their house playing this ball over a bullhorn!
M***l –
It was very entertaining watching our little terrier play with this new toy
T**o –
My dogs are afraid of it. Maybe with time they will try and catch it.
V****a –
Toy needs a lot of room. Bounces everywhere.
V***a –
My dog loves the jumping and music! Thank you!
C***T –
We got this for our 10 week old puppy. She is a ball of energy and we needed something that could match her…OMG this is it. We just gave her this ball and she goes crazy! This ball is amazing. I AM HAPPY. Highly recommended.
W****a –
It is very entertaining watching our little terrier play with this new toy, unable to figure it out, wondering where the music was coming from and how it moved all over the floor, chasing it, trying to catch it. Good product, recommend it!
L*****e –
There is nothing I can say. Except the fact that my dog absolutely loves this toy.
A****a –
Worth every penny. So much fun. Pup loves it. I ordered two of these toys.
C***e –
My friend sent me this ball for my 2 dogs, and it’s so much fun for my poodle! All I had to do was put in the batteries, put it in the floor and turn it on. He went nuts over it! I didn’t expect he would be the one to play with it. The other dog, a toy Pom/poodle mix has no interest in it at all. But to be fair she had just gotten new balls and busy playing, and focusing, in them. This lights up, plays music and bounces around like crazy! Zeke just had the best time with it!
K****e –
Fun toy. It’s well made and durable, the ball itself is made with hard plastic. My dog loves it, it makes him happy, so I can’t complain too much!
J***y –
At first my dog was afraid of this ball, but over time, she got used to it and it has become her fave toy.
W****n –
This ball was a wonderful investment for my dog, Roscoe. Every time we would leave the house, Roscoe would tear up furniture, get into the garbage, and poop on the floor. It was a nightmare! The ball has been a friend to our dog while we are away and we no longer need to crate him.
T*****a –
Work well! Drove my dog crazy! Fun toy. I thought it would be more of a rubber toy but it’s a hard plastic with the rubber ends.
U****i –
They are very excited by this now it light up and bounces at the same time. Truly a full of fun toy
M****l –
I know this is a ‘dog’ toy, but I bought it for my cat! My last cat loved to play with the one that was my Son’s toy growing up. And our new kitten has started to play with this jumping activation ball in the same way… That’s SO COOL!!!